Privacy Policy

Welcome to Thirsty Friends Wine Club (United Kingdom)! Each month, enjoy a selection of wines delivered to your door, handpicked by our sommelier just for you. In addition, you’ll receive recipes, goodies, and access to quizzes, your wine history, reviews, badges, and loyalty points to share with your friends and family. To provide the best service, we may collect some information about you.

We understand the importance of protecting your personal information. This Privacy Policy outlines our commitment to safeguarding the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our UK website and UK mobile application (SITE). In this Privacy Policy, WE, US, or OUR refers to Thirsty Friends Wine Club.

We collect information in two ways: voluntarily provided information and automatically collected information. Voluntarily provided information includes any information you actively give us when using or participating in any of our services and promotions. Automatically collected information refers to data automatically sent by your devices when accessing our products and services.

Log Data

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your device’s IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error occurred, and other technical information relating to the problem. You may or may not receive notice of such errors as they occur.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individuals.

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

Device Type
Operating System
Unique device identifiers
Device settings
Geo-location data

The data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

The types of personal information we may collect about you include:

Your name
Images of you
Your contact details, including email address, mailing address, street address, and/or telephone number
Your date of birth
Your preferences and/or opinions
Information you provide through customer surveys
Your sensitive information as outlined below
Details of products and services we have provided to you and/or that you have enquired about, and our response to you
Your browser session and geo-location data, device and network information, statistics on page views and sessions, acquisition sources, search queries, and/or browsing behaviour
Information about your access and use of our Site, including through the use of Internet cookies, your communications with our Site, the type of browser you are using, the type of operating system you are using, and the domain name of your Internet service provider
Additional personal information that you provide to us, directly or indirectly, through your use of our Site, associated applications, associated social media platforms, and/or accounts from which you permit us to collect information, including Facebook
Any other personal information requested by us and/or provided by you or a third party

We may collect these types of personal information directly from you or from third parties, including from a third party who orders our products as a gift for you.

We only collect and use your personal information when we have a legitimate reason for doing so. In such instances, we only collect personal information that is reasonably necessary to provide our services to you.

We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

To enable you to access and use our Site, associated applications, and associated social media platforms
To enable you to customise or personalise your experience of our website
To deliver products and/or services to you
To contact and communicate with you
For internal record-keeping, administrative purposes, invoicing, and billing purposes
For security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use
For analytics, market research, and business development, including to operate and improve our Site, associated applications, and associated social media platforms
For technical assessment, including to operate and improve our app, associated applications, and associated social media platforms
To run competitions and/or offer additional benefits to you
For advertising and marketing, including sending you promotional information about our products and services and information about third parties that we consider may be of interest to you
To comply with our legal obligations and resolve any disputes that we may have
To consider your employment application

We may combine voluntarily provided and automatically collected personal information with general information or research data we receive from other trusted sources. For example, our marketing and market research activities may uncover data and insights, which we may combine with information about how visitors use our site to improve our site and your experience on it.

We may disclose personal information to:

A parent, subsidiary, or affiliate of our company
Third-party service providers for the purpose of enabling them to provide their services, including (without limitation) delivery service providers, IT service providers, data storage, web-hosting and server providers, debt collectors, maintenance or problem-solving providers, marketing or advertising providers, analytics providers, professional advisors, and payment systems operators
Our employees, contractors, and/or related entities
Our existing or potential agents or business partners
Sponsors or promoters of any competition we run
Anyone to whom our business or assets (or any part of them) are, or may (in good faith) be, transferred
Credit reporting agencies, courts, tribunals, and regulatory authorities, in the event you fail to pay for goods or services we have provided to you
Courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights
Third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you. This may include parties located, or that store data, outside of the United Kingdom
Third parties to collect and process data
An entity that buys, or to which we transfer all or substantially all of our assets and business

Third parties we currently use include:

The personal information we collect is stored and/or processed in Australia, the United States, and the United Kingdom, or where we or our partners, affiliates, and third-party providers maintain facilities.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

The personal information we collect is stored and/or processed the United Kingdom, or where we or our partners, affiliates, and third-party providers maintain facilities.

The personal information we collect is stored and/or processed in the United Kingdom, or where we or our partners, affiliates, and third-party providers maintain facilities.

We are dedicated to ensuring the security of the personal information we collect. To prevent unauthorized access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure your personal information, protecting it from misuse, interference, loss, and unauthorized access, modification, and disclosure.

When we collect and process personal information, and for as long as we retain it, we will protect it using commercially acceptable means to prevent loss, theft, and unauthorized access, disclosure, copying, use, or modification.

While we strive to protect the personal information you provide to us, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute data security.

We cannot ensure the security of any information transmitted to or from us over the Internet. The transmission and exchange of information are carried out at your own risk. Although we take measures to protect against unauthorized disclosures of information, we cannot guarantee that the personal information we collect will not be disclosed in a manner inconsistent with this Privacy Policy.

You are responsible for selecting and maintaining the security of any passwords and ensuring the security of your information within our services. For instance, ensure that any passwords associated with accessing your personal information and accounts are secure and confidential.

We retain your personal information only for as long as necessary. The retention period depends on the purpose for which we are using your information, in accordance with this Privacy Policy. For example, if you provide us with personal information to create an account, we may retain this information for the duration your account exists on our system. If your personal information is no longer needed for this purpose, we will delete it or anonymize it by removing all details that identify you.

However, we may retain your personal information if necessary for compliance with legal, accounting, or reporting obligations or for archiving purposes in the public interest, scientific, historical research, or statistical purposes.

If you do not place an order for four years, your account information will be deleted for data privacy reasons.

We may use cookies on our website from time to time. Cookies are text files placed in your computer’s browser to store your preferences. Cookies do not provide us with your email address or other personally identifiable information by themselves. However, they do allow third parties, such as Google and Facebook, to display our advertisements on your social media and online media feeds as part of our retargeting campaigns. If you choose to provide our website with personal information, this information may be linked to the data stored in the cookie.

We may also use web beacons on our website. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor visitor behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

We may use Google Analytics to collect and process data. To understand how Google uses data when you use third-party websites or applications, please visit Google’s Privacy Policy or any other URL Google may use.

By using the YouTube widget on the dashboard, users agree to be bound by YouTube’s terms of service. To understand how YouTube uses data, please visit YouTube’s Terms of Service or any other URL YouTube may use.

Our website may contain links to other websites. We do not have any control over those websites and are not responsible for the protection and privacy of any personal information you provide while visiting those websites. Those websites are not governed by this Privacy Policy.

In the event that we or our assets are acquired, or in the unlikely event that we go out of business or enter bankruptcy, we may include data, including your personal information, among the assets transferred to any parties who acquire us. You acknowledge that such transfers may occur and that any parties who acquire us may, to the extent permitted by applicable law, continue to use your personal information according to this policy, which they will be required to assume as the basis for any ownership or use rights we have over such information.

We do not aim any of our products or services directly at children under the age of 18, and we do not knowingly collect personal information about children under 18.

Data Controller / Data Processor

The GDPR distinguishes between organisations that process personal information for their own purposes (known as data controllers) and organisations that process personal information on behalf of other organisations (known as data processors). We, Thirsty Friends Wine Club, located at the address provided in our Contact Us section, are a Data Controller with respect to the personal information you provide to us.

Legal Bases for Processing Your Personal Information

We will only collect and use your personal information when we have a legal right to do so. In such cases, we will collect and use your personal information lawfully, fairly, and transparently. If we seek your consent to process your personal information, and you are under 16 years of age, we will seek your parent or legal guardian’s consent to process your personal information for that specific purpose. Our lawful bases for processing depend on the services you use and how you use them. This means we only collect and use your information on the following grounds:

Consent from You: Where you give us consent to collect and use your personal information for a specific purpose. You may withdraw your consent at any time using the facilities we provide; however, this will not affect any use of your information that has already taken place. For instance, you may consent to provide your email address to receive marketing emails from us. While you may unsubscribe at any time, we cannot recall any email we have already sent. If you have any further enquiries about withdrawing your consent, please use the details provided in the Contact Us section of this Privacy Policy.
Performance of a Contract or Transaction: Where you have entered into a contract or transaction with us, or in order to take preparatory steps before entering into a contract or transaction with you. For example, if you contact us with an enquiry, we may require personal information such as your name and contact details to respond.
Our Legitimate Interests: Where we determine it is necessary for our legitimate interests, such as providing, operating, improving, and communicating our services. Our legitimate interests include research and development, understanding our audience, marketing and promoting our services, measures taken to operate our services efficiently, marketing analysis, and measures taken to protect our legal rights and interests.
Compliance with Law: In some cases, we may have a legal obligation to use or keep your personal information. Such cases may include (but are not limited to) court orders, criminal investigations, government requests, and regulatory obligations. If you have any further enquiries about how we retain personal information to comply with the law, please use the details provided in the Contact Us section of this Privacy Policy.

Your Rights and Controlling Your Personal Information

Restrict: You have the right to request that we restrict the processing of your personal information if (i) you are concerned about the accuracy of your personal information; (ii) you believe your personal information has been unlawfully processed; (iii) you need us to maintain the personal information solely for the purpose of a legal claim; or (iv) we are in the process of considering your objection in relation to processing on the basis of legitimate interests.
Objecting to Processing: You have the right to object to the processing of your personal information that is based on our legitimate interests or public interest. If this occurs, we must provide compelling legitimate grounds for processing that override your interests, rights, and freedoms to continue processing your personal information.
Data Portability: You may have the right to request a copy of the personal information we hold about you. Where possible, we will provide this information in CSV format or another easily readable machine format. You may also have the right to request that we transfer this personal information to a third party.
Deletion: You may have the right to request that we delete the personal information we hold about you at any time, and we will take reasonable steps to delete your personal information from our current records. If you ask us to delete your personal information, we will inform you how the deletion affects your use of our website or products and services. There may be exceptions to this right for specific legal reasons which, if applicable, we will outline for you in response to your request. If you terminate or delete your account, we will delete your personal information within 14 days of the deletion of your account. Please be aware that search engines and similar third parties may still retain copies of your personal information that has been made public at least once, such as certain profile information and public comments, even after you have deleted the information from our services or deactivated your account.

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

If the changes are significant, or if required by applicable law, we will contact you (based on your selected communication preferences) and all our registered users with the new details and links to the updated or changed policy.

FOR ANY QUESTIONS OR NOTICES, PLEASE CONTACT US AT:

hello@thirstyfriendswine.club